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🌍 Accent Detection
A new analysis package that identifies English accents per participant across every segment of a call using ML-based classification.
| Metric | Type | What it measures |
|---|---|---|
| Accent | Classification | Detected accent per segment and dominant accent at call level, with full probability distribution |
| Accent Stability | Numeric (0–1) | How consistent the detected accent is across segments |
Highlights:
- Per-segment probability distributions — See the full accent breakdown per segment, not just the top-1 prediction
- Stacked probability chart — Visualize accent probabilities over time in the segment view
- 16 English accent variants — American, British, Australian, Canadian, Indian, Irish, Scottish, Welsh, and more
- Threshold support — Set a threshold on Accent Stability to flag calls where the agent's TTS accent drifted