This week at Roark

You can now create Formula metrics that combine your existing metrics into composite scores and rules — no code required.

What you can do:

• Weighted scores — (Empathy * 0.4) + (Clarity * 0.3) + (Resolution * 0.3)
• Pass/fail gates — Compliance AND Greeting
• Custom benchmarks — (CSAT + NPS) / 2
• Comparisons — Sentiment == "Positive" AND Empathy > 3

How it works:

1. Create a new metric in your Metric Library and select the Formula calc type
2. Build your formula using the inline builder — start typing to search and insert metrics
3. Formulas are evaluated automatically during call analysis

Under the hood:

• Dependency-aware evaluation — Source metrics are always computed before formulas that reference them
• Deletion protection — Metrics used in formulas cannot be deleted until the formula is updated
• Cycle detection — Circular dependencies are caught at creation time
• Type safety — Math operators only accept numeric metrics; logical operators only accept boolean and classification metrics