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📞 Customer DTMF Testing
You can now simulate DTMF keypad input in your scenarios — perfect for testing IVR menu navigation, phone trees, and any flow that requires touchtone input.
How it works:
- Add a Customer DTMF node to your scenario graph
- Specify the DTMF digits to send (0-9, *, #, w/W for pauses)
- The Roark agent will send the tones without speaking, just like a real caller navigating an IVR
Use Cases:
- Test IVR menu navigation and phone tree flows
- Validate your agent handles DTMF input correctly at each menu level
- Combine DTMF steps with regular conversation turns to test end-to-end flows that start with an IVR and transition to a live agent